All orders are shipped ready to be given as a gift if you so wish, no paperwork outlining prices will be shipped with the package, this will be sent to you upon ordering via email.
All UK orders aimed to be shipped within 1-3 business days via Royal mail 1st class signed for ,your tracking number will be emailed to you once your order has been shipped. Shipping within the UK will take between 1 and 5 days
This shipping option is not insured, if you wish to have insured shipping please contact me upon placing your order. Special Delivery is available for an additional fee, this option guarantees delivery by 1pm the next business day (UK only) and your package will be insured for any value up to £500
All international orders aimed to be shipped from the UK within 1-3 business days.
International orders are sent via Royal Mail International Tracked and Signed, for some countries both of these facilities may not be available and will either be tracked or signed for. If this is the case you will be notified via email.
This is also not an insured option, if you wish for your item to be insured please contact me upon ordering.
Royal Mail Intl Tracked and signed for aims to deliver to Europe within 3-5 working days and worldwide within 5-7 working days however from experience delivery can take anywhere from 1-3 weeks.
Sometimes items can be held by customs upon entering your country, this can delay shipping greatly and is not something that Hj Jewellery Design has control of.
Packages may be subject to a customs charge once arriving into your country and Hj Jewellery Design are not responsible for any fees you may incur
Hj Jewellery Design is not responsible for any loss or damage to your item once it has been shipped
Returns are only accepted if your item is damaged and will only be issued once the item has been delivered to me, if I cannot fix the problem then you will be issued with a refund.
Returns for buyers remorse are also not accepted, please make sure you look at every photo carefully.
My pieces are handmade and may contain unique flaws, Any flaws will be outlined in the listing where appropriate
Incorrect sizing returns are also not accepted. Please make sure you are confident of your ring size upon ordering!